Return & Refund Policy

Return & Refund Policy

Last updated: July 2026

Return Window

Most items can be returned within 30 days of delivery. To be eligible, items must be unused, uninstalled, and in their original packaging.

How to Initiate a Return

  1. Email support@ainoflyfamily.online with your order number and reason for return
  2. Our team will provide return instructions and a return shipping label (if applicable)
  3. Ship the item back to our return address
  4. We will inspect the returned item and process your refund within 5-10 business days

Return Shipping

Return shipping is free for defective, damaged, or incorrect items. For all other returns, the customer is responsible for return shipping costs.

Refund Timeline

Once we receive and inspect your return, refunds are processed within 5-10 business days. The refund will be credited to your original payment method within 3-5 additional business days, depending on your bank or card issuer.

Non-Returnable Items

  • Gift cards
  • Downloadable software products
  • Items marked as final sale or clearance
  • Installed or modified parts

Partial Refunds

Items returned after 30 days (up to 60 days) may qualify for a partial refund with a 20% restocking fee. Items returned without original packaging or with signs of installation may also receive a partial refund.

Defective or Damaged Items

If you receive a defective or damaged item, please contact us immediately at support@ainoflyfamily.online. We will arrange a replacement or full refund, including return shipping.

Return Address

AinoflyFamily Returns
17777 Center Court Dr N, Suite 600
Cerritos, CA 90703
United States

Contact

For return questions: support@ainoflyfamily.online