Customer Service & Policies

Customer Service & Store Policies

Last updated: June 5, 2026

Welcome to Ainofly Family! Below you will find all our store policies. For any questions, please contact us at support@ainoflyfamily.online.

📦 Shipping Policy

Shipping Methods:

  • Standard Shipping (7-15 business days)
  • Express Shipping (3-7 business days)
  • Priority Shipping (1-3 business days)

Shipping Costs: Calculated at checkout based on location and weight. Free standard shipping for orders over $50.

Order Processing: 1-2 business days. Tracking numbers sent via email.

International Shipping: 10-25 business days worldwide. Import duties and taxes are the customer responsibility.

↩️ Return Policy

30-Day Return Window: Most items can be returned within 30 days of delivery. Items must be unused, in original packaging.

Non-Returnable Items:

  • Gift cards
  • Downloadable software products
  • Some health and personal care items

Return Process:

  1. Email support@ainoflyfamily.online to initiate
  2. Ship item to our return address
  3. We will notify you after inspection

💰 Refund Policy

Eligibility: Full refunds for items returned within 30 days with proof of purchase.

Refund Timeline: 5-10 business days after receiving return, credited to original payment method within 3-5 additional days.

Partial Refunds: Items returned after 30 days (up to 60 days with 20% restocking fee).

Missing Refund: If not received after 15 business days, check with your bank/card issuer first.

📜 Terms of Service

By using ainoflyfamily.online, you agree to these terms.

Orders: We reserve the right to refuse orders due to availability, pricing errors, or fraud detection.

Accuracy: We strive for accurate product information but do not guarantee error-free content.

Intellectual Property: All website content is protected by copyright.

Liability: We are not liable for indirect, incidental, or consequential damages.

🔒 Privacy Policy

Information We Collect:

  • Personal: Name, email, phone, addresses
  • Payment: Securely processed through Shopify Payments
  • Technical: IP, browser, device info, cookies

How We Use Your Data: Process orders, send updates, improve services, prevent fraud. We do NOT sell your personal information.

Your Rights: Access, correct, delete your data; opt out of marketing; export your data.

📞 Contact Us

Email: support@ainoflyfamily.online

We typically respond within 24-48 hours.